Cancellation & Rescheduling Policy

1. Deposit & Event Date Reservation

A deposit (retainer) and signed agreement are required to secure your event date. Your booking is not confirmed until both the deposit and signed agreement are received.

The deposit (retainer) secures the Event date and covers:

• Event date reservation
• Administrative planning
• Staffing coordination
• Equipment preparation
• Inventory purchasing

2. Cancellation & Deposit Refunds

More Than 30 Days Before Event

Deposits are fully refundable if the Event is cancelled more than 30 days before the Event Date.

14–30 Days Before Event

Deposits are 50% refundable if the Event is cancelled 14–30 days before the Event Date.

Less Than 14 Days Before Event

Deposits are non-refundable if the Event is cancelled less than 14 days before the Event Date.

3. Special Orders & Custom Items

If Good Stuff Coffee Co. has purchased custom, personalized, or special-order items specifically for your event — including branded cups, signage, sleeves, menus, or other custom materials — those costs remain the responsibility of the Client in the event of cancellation.

Custom and special-order items are non-refundable and may not be eligible for reuse or repurposing for other events.

4. Rescheduling

One complimentary reschedule may be permitted if requested at least 7 days before the original Event Date and is subject to availability.

Rescheduled events must take place within 6 months of the original booking date.

5. Weather & Outdoor Events

For outdoor events, Clients are responsible for providing suitable covered space and safe operating conditions.

In cases of severe weather or unsafe conditions, Good Stuff Coffee Co. reserves the right to pause, modify, or discontinue service for the safety of guests and staff.

6. Client Delays

Service time begins at the contracted start time, even if the event is delayed by the Client or venue.

Additional service time may be available at an added hourly rate, subject to staff availability.

7. Force Majeure

Good Stuff Coffee Co. is not liable for cancellations or delays caused by circumstances beyond reasonable control, including but not limited to natural disasters, severe weather, government restrictions, venue closures, power outages, or emergencies.

In these situations, Good Stuff Coffee Co. will make reasonable efforts to reschedule the Event.

8. Final Payments

Final payment is due 7 days prior to the Event Date unless otherwise agreed upon in writing.

Failure to submit final payment may result in cancellation of services.

9. Agreement to Policy

By submitting payment, signing an agreement, or confirming a booking with Good Stuff Coffee Co., the Client acknowledges that they have read, understood, and agreed to the terms outlined in this Cancellation & Rescheduling Policy.

These terms apply to all services, events, and bookings unless otherwise agreed upon in writing by Good Stuff Coffee Co.